Design for the worst; aim for the best

Design for failure; aim for success.

Design for hate (that is, design to accommodate the hate that is out there in the world and might show up) … but hope for and aspire for and be open to LOVE that shows up.

Design systems & processes to take into account the worst-case scenario. I can’t recall any instances (at least in my direct personal experience) where this principle hasn’t been helpful.